I’ve heard a few complaints over the years about Best Buy’s onerous restocking fee for product returns, but at least there’s a bit of logic to the company trying to recoup the overhead of putting inventory back in stock. This evening, however, we experienced a new, illogical, and highly annoying aspect to their policy.<\/p>\n
I bought Debbie an iPod nano at Best Buy for Valentine’s Day (I know; I’m an incurable romantic) and it took us a while to figure out that it was defective. It wouldn’t hold a charge, and finally stopped displaying anything at all when it was connected to a computer. Fortunately, I kept the receipt and we were still within the 30 day time period for returns\/exchanges. So we took it back to the store where we bought it and asked for an exchange.<\/p>\n
The exchange itself was fairly painless (although they were out of the graphite model I had originally purchased and she had to settle for a more plebeian chrome trim), but when it came time to finalize the exchange, the customer service rep asked me if I had received a gift card with the original purchase.<\/p>\n
I had, indeed, received a $10 Best Buy gift card, as a result of a promotion the company was running. But, apparently, the promotion had ended, and Best Buy wanted its $10 back as a part of the exchange. That’s right; we had to give them $10 in order to complete the exchange. We were too flabbergasted to even protest.<\/p>\n
Let’s recap: because we returned a defective product, through no fault of our own, we had to pay back the face value of a gift card that Best Buy had voluntarily given as a part of the original purchase. I’m at a complete loss to understand the logic or justification for this requirement.<\/p>\n
It’s funny how one slip up like this can undo years of goodwill with a customer. We won’t stop doing business with Best Buy, but we will be more skeptical in future transaction.<\/p>\n","protected":false},"excerpt":{"rendered":"
I’ve heard a few complaints over the years about Best Buy’s onerous restocking fee for product returns, but at least there’s a bit of logic to the company trying to recoup the overhead of putting inventory back in stock. This evening, however, we experienced a new, illogical, and highly annoying aspect to their policy. I… Continue reading Best Buy’s Exchange Policy: How to evaporate customer goodwill<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[47],"tags":[],"class_list":["post-525","post","type-post","status-publish","format-standard","hentry","category-business","entry"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/ericsiegmund.com\/fireant\/wp-json\/wp\/v2\/posts\/525","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ericsiegmund.com\/fireant\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ericsiegmund.com\/fireant\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ericsiegmund.com\/fireant\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ericsiegmund.com\/fireant\/wp-json\/wp\/v2\/comments?post=525"}],"version-history":[{"count":0,"href":"https:\/\/ericsiegmund.com\/fireant\/wp-json\/wp\/v2\/posts\/525\/revisions"}],"wp:attachment":[{"href":"https:\/\/ericsiegmund.com\/fireant\/wp-json\/wp\/v2\/media?parent=525"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ericsiegmund.com\/fireant\/wp-json\/wp\/v2\/categories?post=525"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ericsiegmund.com\/fireant\/wp-json\/wp\/v2\/tags?post=525"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}