Sometimes, I hate being right. We just got a call and the repair guy is on his way. The time? 4:46 p.m.
Debbie came through her dental surgery yesterday with flying colors (whatever that means), thanks to excellent pharmaceuticals and, I’m sure, some TLC from yours truly. She’s now in the back yard tending to the planter; I wonder if it would be pushing my luck to see if she wants to mow the yard for me?
Anyway, we’re having to stick close to home today because the dishwasher repairman is supposed to drop by at his convenience. Sears informed us that he would be by sometime between 8:00 a.m. and 5:00 p.m. Does that sound familiar?
I’d like to know the lucky sonuvagun who’s given that schedule, and then has the service call actually occur at 8:00 a.m. Have any of you ever experienced that? I mean, somebody has to be first on the schedule, but it’s never us.*
My guess is that since we have to be somewhere at 6:00 p.m., the guy will show up around 5:30 and take an hour to do the job.
*Now that I think about it, I believe we were, indeed, first on the schedule, a long time ago. And, as it so happened, something came up and we had to attend to other early morning business and missed that service call. As Basil Fawlty would say, typical…just typical.
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My experience is that I’m the one that gets delayed because the job before me turned into a big problem……..In fact this has happened several times. Is it just me or what????
That’s exactly what happened this afternoon! He said that he would have been earlier but he had more trouble with a cooktop than he was expecting.
On the other hand, maybe that’s the excuse they’re trained to give at all appointments after 4:00 p.m.!
Back in college several casual acquaintances reported flying colours, they very well could have been caused by pharmaceuticals. I wasn’t sure what they meant.
I presume from your spelling that the lads were British, in which case you may be forgiven for not understanding what they meant.
To Eric,
I’m sorry you’re having to wait for the service call. We do try to get our customers serviced in as timely a manner as possible. Sometimes a call does run longer (or shorter) than expected, causing delays or early arrivals. We can never know what we are going to encounter on a service call, but we do try to stay as close to the schedule as possible. My name is Brian and I’m part of the Sears Cares escalations team. At your convenience, please contact my office at searscares@searshc.com if your dishwasher is still not fixed. Please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (Eric) you used to post here for reference to this issue, and we do look forward to talking to you soon.
Thank you,
Brian J.
Senior Case Manager
Sears Cares
Brian, thanks for taking the time to respond to my [mostly] tongue-in-cheek rant. I really wasn’t trying to pick on Sears explicitly; you just happened to be the most recent target. Judging by the feedback I got, this situation is commonplace across all types of industries. At least your guy showed up and did the work, which wasn’t the case with everyone who commiserated with me.
For the record, the service tech was very efficient and quick, and repaired the dishwasher just as promised. And he did apologize for the delay in getting to us, saying that he had an earlier repair that took longer than expected. (And it could have been worse; he had one more appointment after us!)
I certainly understand the complications of service calls such as this, where the extent of the repair to a built-in appliance can be complicated by installation issues over which Sears has no control. I do wish there was a way to at least narrow the schedule time-frame down to a morning or afternoon appointment.
Of course, having to deal with a pump/motor assembly that breaks after only 18 months is an even more vexing issue, but that’s beyond the scope of this post.
Anyway, I do appreciate your checking in.