The Cost of Bad Service

Why isn’t this obvious? Neglect your customers; lose their business. That’s pretty simple, isn’t it?

Book Review: “Proust and the Squid”

…the goal of reading is to go beyond the author’s ideas to thoughts that are increasingly autonomous, transformative, and ultimately independent of the written text. … The experience of reading is not so much an end in itself as it is our best vehicle to a transformed mind, and, literally and figuratively, to a changed… Continue reading Book Review: “Proust and the Squid”

Ian’s Out

Ian Woods won’t finish his cross-country cycling trip…at least, not this year.

Funereal Observations

Funeral directors have challenging jobs, to say the least, but I never before considered that engineering might be part of the package.