The Cost of Bad Service

Why isn’t this obvious? Neglect your customers; lose their business. That’s pretty simple, isn’t it?

Book Review: “Proust and the Squid”

…the goal of reading is to go beyond the author’s ideas to thoughts that are increasingly autonomous, transformative, and ultimately independent of the written text. … The experience of reading is not so much an end in itself as it is our best vehicle to a transformed mind, and, literally and figuratively, to a changed… Continue reading Book Review: “Proust and the Squid”

Ian’s Out

Ian Woods won’t finish his cross-country cycling trip…at least, not this year.

Funereal Observations

Funeral directors have challenging jobs, to say the least, but I never before considered that engineering might be part of the package.

Book Review: “A Reader’s Manifesto”

The subtitle to B.R. Myers’s A Reader’s Manifesto is An Attack on the Growing Pretentiousness in American Literary Prose. This slim (89 pages) volume is indeed an attack, and it apparently struck its intended targets. After one lukewarm attempt at self-publishing the original manuscript under the title of Gorgons in the Pool, it was picked… Continue reading Book Review: “A Reader’s Manifesto”